Privacy Policy
Last updated: March 11, 2024
Who We Are
WATEEN Information Technology ("WATEEN", "we", "our", "us")
Office 809, Abulhaj Commercial Building
148 Queen Rania Street, Amman, Jordan
Email: info@wit-jo.com
Scope
This Policy explains how we collect, use, disclose, and protect personal data when you use wit-jo.com and our related sites, forms, and portals. It also covers data we process while delivering services (e.g., managed private hosting, LMS/education operations, support).
What We Collect
Contact & Inquiry Data
Name, work email, phone, company, message, and topic (e.g., Sales, Support, Partnerships, Careers, General).
Assessments & Downloads
Answers you submit for security/cloud/backup/Wi-Fi assessments; form details used to provide recommendations.
Careers
CV/resume, cover letter, role of interest, contact details.
Support Portal Data
Ticket content, attachments, logs and diagnostic details provided by you.
Technical Data
IP address, device/browser info, pages visited, timestamps, referrer, approximate location.
Cookies & Similar Technology
See our Cookie Policy for details and choices.
Vendor Events/Meetings
Registration info and preferences when you sign up.
How We Use Data (Purposes & Legal Bases)
Provide and Improve Services
(Contract/Legitimate Interests) - Respond to requests, deliver assessments, run projects, and support.
Operate the Website & Security
(Legitimate Interests) - Analytics, troubleshooting, preventing fraud/abuse.
Recruitment
(Consent/Legitimate Interests) - Evaluate applications and communicate with candidates.
Marketing with Consent
Newsletters or event invites (you can unsubscribe anytime).
Legal Obligations
Tax, accounting, compliance and to respond to lawful requests.
How Long We Keep Data (Typical Retention)
- Contact/assessment forms: up to 24 months
- Careers: up to 12 months (or shorter if you ask us to delete sooner), unless hired
- Contracts/support records: duration of contract + up to 6 years (or as required by law)
- Web logs: up to 12 months (security/diagnostics)
We may retain backups for a limited time beyond these periods.
Sharing & Processors
We do not sell personal data. We share it with trusted processors that help us run our business, under contracts and security obligations, for example:
- Hosting/CDN & data centers (including for managed private hosting and LMS)
- Email delivery (e.g., Resend or SMTP provider) for form notifications
- Form infrastructure (e.g., Netlify Forms if used)
- File storage (e.g., S3/compatible) for CVs or project files
- Analytics (privacy-respecting analytics or Google Analytics if enabled)
- CRM/helpdesk to organize inquiries and support
We may disclose data if required by law, to protect rights and safety, or in a business transaction (e.g., merger).
International Transfers
Your data may be processed in countries outside your own (including outside the EEA/UK). Where required, we use appropriate safeguards (e.g., standard contractual clauses).
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability and withdraw consent.
To exercise rights, contact: privacy@wit-jo.com
EEA/UK residents may also complain to their local data protection authority.
Security
We use administrative, technical, and physical measures (access controls, network security, backups, encryption in transit, least-privilege). No method is 100% secure.
Children's Privacy
Our site and services are for professionals and institutions. We don't knowingly collect data from children under 16.
Third-Party Links
Links to other sites have their own policies; we aren't responsible for their practices.
Changes
We may update this Policy; the "Last updated" date shows the latest version. Material changes will be signposted on the site.
Contact
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@wit-jo.com
Address: Office 809, Abulhaj Commercial Building, 148 Queen Rania Street, Amman, Jordan